Refund & Cancellation Policy
Last updated August 15, 2026
1. How Purchases Work
When you buy a single session or a multi-session package from a tutor, payment is collected up front through Stripe. Your sessions then appear on your dashboard, where you and your tutor agree on a time for each one.
2. Rescheduling
Plans change. If a scheduled session time no longer works, either you or your tutor can cancel the scheduled time from the dashboard — the session simply returns to Upcoming status so you can pick a new time together. This does not cancel your purchase or trigger a refund; it only clears the scheduled time. As a courtesy to your tutor, please give as much notice as you can when a time needs to change.
3. Refunds
Refunds are not automatic and are reviewed case by case rather than issued on a fixed schedule. Common situations where a refund may be issued include a tutor no-show, a session that couldn’t be delivered as purchased, or a package where remaining sessions won’t be used and both sides agree to unwind the purchase. To request a refund, message your tutor or contact Newton Exam support with the reason. Approved refunds are issued back to your original payment method through Stripe and typically take 5–10 business days to appear, depending on your bank.
4. Package Purchases
For multi-session packages, a refund can cover the entire remaining balance of unused sessions or just a specific session, depending on the situation. Sessions already marked complete are not eligible for a refund.
5. No-Shows
If your tutor doesn’t show up for a scheduled session, message them first and contact support if you can’t reach them — you’re entitled to a refund or a free rescheduled session for that time. If a student doesn’t show up without notice, the tutor may mark the session as completed at their discretion, consistent with the time they set aside.
6. 7-Day Session Quality Guarantee
We stand behind every session with a quality guarantee. A session can go wrong even when your tutor shows up — for example, the tutor was unprepared, cut the session short, or didn’t cover the subject you paid for. If that happens, our guarantee gives you 7 days from the end of the session to let us know: send Newton Exam a message in the Messagestab of your dashboard describing what happened, and an admin will review it. Depending on what the review finds, we may issue a partial or full refund, a free replacement session, or another outcome that fits the situation — that’s the guarantee.
7. Coupons and Discounts
Coupon codes apply only to the purchase they were used on and have no cash value. If a purchase made with a coupon is refunded, the coupon itself is not reissued.
8. Tutor Payouts on Refunds
When Newton Exam issues a refund, the corresponding tutor payout for that session is not released. If a tutor has already been paid for a refunded session, Newton Exam will work directly with the tutor to resolve the balance.
9. Questions
If you’re unsure whether your situation qualifies for a refund, reach out through our Contact page and we’ll help you sort it out. This policy is provided by Newton Exam LLC, which owns and operates Newton Exam.